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Beacon Hill is seeking customer service-driven candidates for an upcoming Help Desk need for one of our clients here in Pittsburgh!

· Support Windows and MAC desktop and laptop computers via phone, chat, and email

· General access and connectivity issues

· Support and solve desktop application issues; elevate to Level 2 as needed

· Basic administration of user accounts and groups

· Take ownership of trouble tickets, working and tracking issues to resolution

· Record detailed information into Service Desk ticketing system

· Support for mobile devices such as iPhones, Blackberries, and Android phones

· Occasionally act as a liaison between Partners/Clients and NOC team in India

· Utilize support applications to ensure timely resolution of client issues

· Other duties as assigned

· 1+ years of experience in IT