Description We are in search of a Help Desk Administrator to join our team, based in EUGENE, Oregon. This role offers a contract to permanent employment opportunity and involves providing support to our tech team, assisting with troubleshooting, and handling customer inquiries. As a Help Desk Administrator, you'll be an essential part of our operations, ensuring that our clients receive timely and effective technical support. Responsibilities: • Answer incoming calls and provide Tier 1, 2, and 3 technical support • Assist two existing employees in handling and assessing technical issues • Troubleshoot issues for drivers, escalating to Tier 2 when necessary • Respond to inquiries such as setup procedures, fixes, and installations • Handle potential mechanical troubleshooting tasks • Place replacement orders and handle RMA's (Return Merchandise Authorization) • Utilize Microsoft Excel, Microsoft Outlook, and Microsoft Word to organize files and schedule appointments • Perform administrative tasks such as data entry and scanning as necessary • Handle shipping functions as required. Requirements • Proficiency in administrative assistance tasks and responsibilities • Proven experience in delivering excellent customer service • Demonstrated ability to perform data entry tasks accurately and efficiently • Advanced knowledge of Microsoft Office Suite, including Excel, Outlook, and Word • Skills in organizing files and maintaining an efficient filing system • Experience in operating scanning equipment and software • Ability to schedule appointments and manage calendars effectively • Knowledge of shipping functions and procedures • Strong communication and interpersonal skills • Ability to multitask and prioritize workload • Problem-solving skills and the ability to work under pressure • High attention to detail and accuracy • A proactive approach to work and the ability to take initiative • Willingness to continuously learn and adapt to new technologies and procedures. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .