**Help Desk Analyst** **Work Location: Hybrid - Majority remote, will be required to onsite every other Thursday in Augusta, Maine (only local candidates in ME need apply)** **6+ month contract** Top 3 Skills: **Minimum 1-year experience in a similar role** **Strong customer service skills** **Experience with Active Directory and/or Azure is a plus** Job Description: Staff Service Desk queue to take incoming calls. Performs a full range of system administration functions to control systems and attain maximum utilization and efficiency. Provides full user support for agency's standard application software to meet user/agency needs. Utilizing remote tools to provide technical support, the applicant should be able to troubleshoot and correctly diagnose hardware and software issues related to desktops, laptops, printers, and mobile devices. Demonstrate flexibility to move between different teams if the need arises. Tests and evaluates software and hardware products to determine applicability and value to agency operations. Ability to perform work requiring lifting a minimum of 50 lbs. and/or physical exertion may be required. Ability to document clearly and concisely every call taken including troubleshooting steps that may have been taken. Contribute to and help maintain a large knowledge base. Understanding of customer relationship best practices Demonstrated desire to exercise accountability in a professional manner. Demonstrated ability to respond in a timely and effective manner to email and live messaging. Understand the role of emotional intelligence in a technical service desk environment. If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.