Job Description An employer in Long Beach, CA is looking for a Helpdesk Analyst for a large Oil/Gas company. This person will be supporting the internal users in the retail/convenience stores via phone and remote support with all Level 1 & 2 issues. They will be heavily supporting the POS devices including imaging, repair, upgrade, deploy, and troubleshooting. This person should have the desire to learn and the ability to prioritize so the helpdesk will complete each ticket with the approved SLA's. Required* Work on-site in Long Beach 8-5pm Monday through Friday and flex Friday-Saturday or Sunday-Monday when weekend support is needed. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 1-2 years experience in Help desk or Desktop support Network troubleshooting Experience working with hardware and software Ability to keep up with the Ticket SLA POS Devices (Point-of-Sale) null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.