Description We are offering a contract to hire employment opportunity for a Help Desk Analyst in Oklahoma City, Oklahoma. The role involves providing technical assistance in an IT setting, working on-site, and playing a crucial role in our team. The successful candidate will be involved in various aspects of the IT industry, including user support, problem-solving, and system maintenance. Responsibilities: • Assisting with the management of user accounts using Microsoft Active Directory. • Handling password resets and access requests for end-users. • Troubleshooting and resolving issues with Windows operating systems. • Supporting the setup and configuration of desktops and laptops. • Installing and configuring printers on end-user workstations. • Offering support for basic hardware components such as desktops and peripherals. • Diagnosing and addressing printer-related issues, both hardware and software. • Utilizing Fresh-Service for ticketing and customer support. • Assisting with the installation and configuration of standard software applications. • Providing essential technical assistance to end-users within our organization. Requirements • Proven experience in a similar role such as Help Desk Analyst or IT Support Specialist. • Proficient in Microsoft Suite, including Microsoft Office and Microsoft Teams. • Experience with Active Directory, including creating user accounts and managing access controls. • Knowledge of computer hardware, including the ability to troubleshoot and resolve hardware issues. • Previous experience providing deskside support to end users, including resolving technical issues and providing training. • Excellent problem-solving skills and the ability to think critically to resolve complex technical issues. • Strong communication skills, with the ability to effectively communicate technical information to non-technical users. • Ability to work in a team-oriented environment and collaborate effectively with other IT professionals. • Excellent organizational skills, with the ability to manage multiple tasks and prioritize effectively. • Commitment to providing excellent customer service to end users. • Willingness to stay up-to-date on the latest technologies and IT best practices. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .