Description We are in search of a proficient Help Desk Analyst for our team based in Chicago, Illinois. This role is situated within the detail-oriented services industry and provides an opportunity for long-term contract employment. The successful candidate will be tasked with resolving help desk-related issues, providing training, and maintaining excellent customer service. Responsibilities: • Provide comprehensive phone and deskside support to resolve desktop and server related issues • Accurately log all phone interactions with the Help Desk, ensuring all issues are documented in the Incident Tracking database • Perform direct troubleshooting tasks including software installation and upgrades, hardware installation, file backups, and application configuration • Provide support for audio and video conferencing services, including technical and logistical aspects • Actively participate in the development of end-user IT training materials and provide instruction during customer service interactions and scheduled training sessions • Maintain operational availability of all technological resources such as workstations (laptops, desktops), printers, data communication equipment, and audio-visual equipment • Implement mobile device configurations, including Android Development and Apple Devices • Gain proficiency in Cisco Technologies, Citrix Technologies, and Active Directory for better system management • Handle different aspects of computer hardware and configuration management • Manage deployments and EO/IR systems to maintain efficient operations. Requirements • Proficiency in Android Development is mandatory. • Knowledge and experience with Cisco Technologies. • Solid understanding of Database management. • Ability to work with Active Directory. • Proficiency in using and troubleshooting Apple Devices. • Knowledge of Computer Hardware and its troubleshooting. • Previous experience in Configuration Management. • Experience in Deployments is required. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .