Description We are offering a long term contract employment opportunity for a Help Desk Analyst in Toledo, Ohio. This role requires a candidate who can provide IT support and handle infrastructure projects within a customer service focused environment. As a Help Desk Analyst, you will be essential in problem-solving and maintaining the efficiency of our IT systems. Responsibilities: • Troubleshoot and resolve IT support tickets efficiently • Manage and troubleshoot SCCM packages, and make necessary changes • Utilize Intune for building new packages • Proactively learn and develop skills on the job to enhance your performance • Work on ad-hoc IT infrastructure projects as required • Maintain a customer service oriented approach when dealing with users • Utilize Break Fix, Microsoft SCCM, Intune, MS Windows 10, Windows 11, O 365, Active Directory, VMware, Hyper-V, and Microsoft Teams in daily tasks • Ensure the stability and integrity of in-house voice, data, video, and wireless network services • Plan, design, and develop local area networks (LANs) and wide area networks (WANs) across the organization. Requirements • Must have a minimum of 5 years of experience as a Help Desk Analyst • Demonstrated proficiency in Break Fix • Experience with Microsoft SCCM is necessary • Knowledge and experience in working with Intune • MS Windows 10 skills are required • Familiarity with Windows 11 is a plus • Proficiency in O 365 is necessary • Must have experience in Active Directory • VMware skills are required • Experience with Hyper-V is necessary • Familiarity with Microsoft Teams is a plus Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .