Description We are offering a contract to permanent employment opportunity for a Help Desk Analyst in Stratford, Connecticut. The role is within the industry of Information Technology and involves tasks such as software and hardware support, customer service, and working with Microsoft tools and computer hardware. Responsibilities: • Provide technical support for both hardware and software issues our users encounter. • Manage the configuration and deployment of new workstations, peripheral equipment and software. • Maintain an inventory of all equipment, software, and software licenses. • Respond to and resolve help desk requests. • Assist with onboarding of new users, ensuring they have necessary hardware and software. • Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency. • Establish accounts for new users and assist with password or login problems. • Test solutions and software to ensure security and efficiency. • Prioritize and manage several open issues at one time. • Document technical knowledge in the form of notes and manuals. Requirements • Must have a minimum of three years of experience as a Help Desk Analyst or in a similar role. • Proficiency in Microsoft software, including Office Suite and Windows operating systems. • Solid understanding and experience with computer hardware, including troubleshooting and repairs. • Expertise in configuration management, including the ability to maintain and enhance system configurations according to business requirements. • Experience in deployments, including the ability to plan, implement, and manage software and hardware deployments. • Excellent problem-solving skills and the ability to quickly diagnose and resolve technical issues. • Strong communication skills, with the ability to explain technical information to non-technical users. • Ability to work well in a team and collaborate with various departments. • Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. • Relevant certifications in IT Support, Microsoft, or other related fields are a plus. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .