Job Seekers, Please send resumes to resumes@hireitpeople.com Short Description:  
The Help Desk Analyst provides Helpdesk Support.
Complete Description:  
The Help Desk Analyst provides Helpdesk Support by performing the skills listed below.
HDA
Years of Relevant Experience: 1 to 3 years field experience
Preferred Education: 2 year associates degree or equivalent technical study
Role Description:Provides technical assistance, support, and advice to end users for hardware, software, and systems.Provides hands-on technical assistance to business and technical users.Investigates and resolves computer software and hardware problems of users.Serves as a contact for support.Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.Determines whether problem is caused by hardware, software, or system.Answers questions, applying knowledge of computer software, hardware, systems, and procedures.Talks with technical and non-technical co-workers to research problem and find solution.Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.Experienced with a variety of call-tracking software and systems.Reads trade magazines and engages in independent study to maintain current industry knowledge.Follow quality standards, and displays strong customer service skills.Ability to work in a team environment.Complete assigned tasks.Strong communication skills; both written and spoken.SkillRequired / DesiredAmountof ExperienceData EntryRequired3YearsData AnalysisRequired3YearsHelp Desk ExperienceRequired2YearsMS OfficeRequired3YearsExcellent Communication SkillsRequired