Complete Description:
The Department of Health, Bureau of Information Technology (BIT) is requesting a skilled resource to work with the desktop support team to assist with daily operations, working on Remedy Tickets that require desktop hardware and software installation, troubleshooting and resolution. Desktop imaging, installation/setup and moves. Printer setup and moves as well as troubleshooting. Assist with hardware inventory maintenance. Traveling to remote DOH offices is required. Work hours would vary depending upon project goals as they relate to department-wide pc installs.
Specific tasks include, but are not limited to:
Troubleshooting and resolution includes but is not limited to:
• PC/Laptop/Tablet/Printer hardware failure diagnosis and resolution
• PC/Laptop/Tablet Software install, troubleshooting and resolution
Install PCs and Printers – must be able to lift up to 30 pounds
• Install Image on PCs, Laptops, Tablets
• Install/Configure PCs, Laptops, Tablets and printers
• Move Pcs/Monitors and Printers
• Travel to remote locations to assist with installs
Inventory maintenance consists of:
• Checking inventory spreadsheets for accuracy
• Entering inventory information from install sheets
• Comparing and confirming install sheets against inventory spreadsheets
This resource will report to the Desktop Support Supervisor. The engagement will consist of a 37 ½ hour work week, 7.5 hour day, 5 days a week for a 3 month period. Work hours would be 8:00AM to 4:30PM but could vary dependent upon projects.
This resource will work in the Health & Welfare Building, and will be responsible for parking costs.
Some travel will be required, a travel budget of $1,000 will be established to reimburse expenses.
Skills:
Skill
Required / Desired
Amount
of Experience
Knowledge of PC/Laptop/Tablet /Printer hardware
Required
5
Years
Knowledge of Office 2007/2010 (Word, Excel, PowerPoint, Access, Outlook)
Required
5
Years
Knowledge of Windows XP
Required
5
Years
Knowledge of Windows 7
Required
5
Years
Helpdesk Level 2 experience
Required
5
Years
Knowledge of Wireless network
Highly desired
Knowledge of Virtual Private Network
Highly desired
Knowledge of SMS/SCCM
Highly desired
Knowledge of Microsoft Development Toolkit for Imaging
Highly desired
Strong communication skills
Required
Strong proofreading skills (inventory)
Required