Description We are in search of a Help Desk Analyst to join our team in Woodbridge, New Jersey. This role primarily revolves around providing front-line technical assistance to users encountering problems with computer systems, software, hardware, and networks. You can anticipate a strong emphasis on troubleshooting, communication, and customer service in this role. Responsibilities: • Utilize your skills in Android Development, Cisco Technologies, Citrix Technologies, and more to troubleshoot and resolve technical issues efficiently. • Serve as a primary contact for technical support, fielding queries through phone, email, chat, or a ticketing system. • Ensure the optimal functionality of operating systems, applications, and other tools by assisting in setting up and configuring user accounts, software, and hardware. • Conduct routine maintenance tasks, such as software updates and backups, to ensure the smooth running of user systems. • Provide basic training to users on system usage and troubleshooting, sharing tips and resources to boost productivity and efficiency. • Collaborate closely with other IT team members to resolve issues and enhance processes. • Document and track user-reported issues and service requests, escalating complex issues to higher-level support when necessary. • Follow up with users to confirm full resolution of issues. • Report recurring technical problems and propose solutions to prevent future incidents. Requirements • Proficiency in Android Development • Experience with Cisco Technologies • Expertise in Citrix Technologies • Familiarity with Mac Computers • Profound knowledge of Microsoft software and tools • Ability to work with Apple Devices • Understanding of Computer Hardware components and troubleshooting • Experience in Configuration Management • Ability to handle technical Deployments effectively Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .