Description We are in search of a Help Desk Analyst to join our team. This role is based in West Chester, Pennsylvania, and offers a contract-to-permanent employment opportunity. The primary function of this role is to provide customer service and basic troubleshooting to our clients in the IT industry. OVERNIGHT SHIFT / 100% ONSITE Responsibilities: • Address and resolve customer inquiries in a timely and detail oriented manner • Perform basic troubleshooting on Microsoft Windows and Microsoft Office Suite • Ensure the maintenance of accurate customer credit records • Process customer credit applications with precision and efficiency • Monitor customer accounts and take necessary action when required • Utilize Active Directory to manage user accounts and access • Collaborate with team members to solve complex IT issues • Continuously update job knowledge by participating in educational opportunities • Ensure all customer service provided adheres to the highest industry standards • Use problem-solving skills to quickly identify and resolve issues. OVERNIGHT SHIFT / 100% ONSITE Requirements OVERNIGHT SHIFT / 100% ONSITE • Candidate must possess strong skills in Basic Troubleshooting • Excellent Customer Service skills are required • Experience with Active Directory is necessary • Proficiency in Microsoft Windows is essential • Strong problem-solving abilities are necessary • Excellent communication skills, both written and verbal, are required • Ability to work in a team-oriented environment • Must be able to prioritize and manage multiple tasks simultaneously • Must be able to handle confidential information with discretion • Previous experience in a help desk or customer service role is desirable but not required • detail oriented certification (e.g., CompTIA A+) is a plus but not a requirement • Must have a strong commitment to continuous learning and staying updated with the latest technological advancements. OVERNIGHT SHIFT / 100% ONSITE Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .