Description We are searching for a proficient Help Desk Analyst to join our team in JENKINTOWN, Pennsylvania. As part of our team, you will be tasked with providing comprehensive tech support, primarily onsite, to end-users, handling workstation setups, and managing our Google Workspace. This role offers a short term contract employment opportunity. Responsibilities: • Offer hands-on tech support, addressing issues related to printers, touchscreens, peripherals, and more. • Administer and manage our Google Workspace, ensuring smooth operation and resolving any issues. • Handle workstation setups, ensuring all necessary hardware and software are installed and functioning correctly. • Utilize the Spiceworks ticketing system to manage and resolve tech support requests. • Provide support for Windows OS-based systems, which make up 90% of our systems, as well as a small number of Mac/Apple devices. • Display innovative problem-solving skills, including the ability to research solutions online when necessary. • Contribute to classroom support, ensuring all tech requirements for academic activities are met. • Maintain familiarity with Chrome for optimal support and troubleshooting. • Provide support for Ubiquity hardware and network management. • Maintain some level of familiarity with virtual servers for optimal support and troubleshooting. Requirements • Proficient in Mac Computers usage and troubleshooting. • Demonstrated expertise in popular software and applications. • Solid understanding and experience with Active Directory. • Ability to handle, maintain, and repair Apple Devices. • Knowledgeable in Computer Hardware, able to diagnose and fix common issues. • Possesses skills in Configuration Management for maintaining system standards. • Experienced in Deployments, including planning and execution. • Familiarity with popular operating systems, including installation, updates, and troubleshooting. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .