Description We are offering an exciting opportunity for a Help Desk Analyst. As a Help Desk Analyst, you will be the first point of contact for technical support, ensuring smooth operations during both daytime and after-hours. You will be responsible for monitoring and managing server uptime, coordinating and facilitating technical responses, and providing introductory support and troubleshooting. Responsibilities: • Be the first-line response for technical services and data center queries, ensuring smooth operations during both daytime and after-hours. • Coordinate with incoming callers, identify and potentially troubleshoot technical issues and support requests. • Monitor and manage server uptime, notifying related on-call personnel in the event of technical interruptions. • Provide rudimentary and introductory support, troubleshooting, and problem identification. • Assist technical services in monitoring server and network alerts. • Apply security updates, operating system patches, and major upgrades to the Windows Desktop platforms. • Monitor conditions at local and remote data centers. • Troubleshoot and resolve Tier 1 technical support issues revealed via server monitoring or incoming phone calls. • Assist in developing operational procedures, depending on application. • Facilitate or perform various printing workflows for patient letters and other documents. • Perform other duties as required or assigned. Requirements • Must possess a minimum of 1 year of experience in a Help Desk Analyst role or similar position • Demonstrated proficiency in utilizing Citrix Technologies • Proficient in Microsoft Suite including, but not limited to, Word, Excel, and PowerPoint • Solid understanding and experience with computer hardware, including troubleshooting and repair • Experience in providing desktop support, including resolving issues related to software, hardware, and networking • Ability to work in a fast-paced healthcare/NHS environment, prioritizing and handling multiple tasks • Excellent communication skills, both written and verbal, for effective interaction with staff at all levels • Strong problem-solving skills, with a focus on providing superior customer service • A proactive approach towards identifying and resolving issues before they escalate • Must be willing to participate in continuous learning and training opportunities to stay updated with the latest technologies. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .