Description We are welcoming applications for the role of a Help Desk Analyst in our team based in Cleveland, Ohio. The selected candidate will be the initial contact for IT support requests, tackling basic IT issues, managing tickets, and providing timely updates to users. The role involves a variety of tasks including processing IT requests, maintaining records, and supporting IT administrative tasks. Responsibilities: • Be the primary contact for IT support requests coming in via phone, email, or ticketing system. • Manage basic IT problems such as password resets, printer connectivity issues, and account lockouts. • Record and classify support tickets accurately in the helpdesk system. • Prioritize support tickets and allocate them to the appropriate IT technicians based on urgency and skill level. • Ensure open tickets are followed up on to maintain customer satisfaction. • Keep users informed about the status of their IT requests and escalate unresolved issues to higher-level support. • Keep precise records of IT support activities and update the knowledge base with frequently asked questions and solutions. • Assist in preparing and configuring basic IT equipment such as workstations, peripherals, and user accounts. • Aid in IT administrative tasks, including inventory tracking and documentation. Requirements + High school diploma or equivalent; IT-related certification or coursework is a plus. + Basic knowledge of computer hardware, software, and networking fundamentals. + Strong organizational and time-management skills. + Excellent verbal and written communication skills. + Ability to work in a fast-paced environment and handle multiple tasks simultaneously. + Customer service-oriented with a proactive and problem-solving mindset. + Experience with ticketing systems (preferred but not required). Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .