Description We are in search of a Help Desk Analyst to join our team in the Communications industry, based in Las Vegas, Nevada. In this role, you will be providing first-level technical support, managing customer inquiries, and maintaining an efficient helpdesk system. Responsibilities: • Provide thorough technical support, primarily for Windows environments and applications, through various means such as telephone and electronic communication • Efficiently handle and resolve end-user problems, both onsite and remotely using tools such as Remote Desktop or Bomgar • Prioritize and process requests received through the IT helpdesk in a timely manner, ensuring high customer satisfaction • Utilize desktop remote control products for troubleshooting wherever possible, and document all services provided • Modify workstation configurations, utilities, software default settings, etc., to optimize local workstation performance • Maintain and efficiently use the helpdesk tracking software to monitor and manage tickets assigned to the queue • Document and update internal procedures to ensure consistency and efficiency in operations • Assist with onboarding new users, ensuring each workstation is equipped with necessary hardware and software • Install, test, and configure new workstations, peripheral equipment, and software, ensuring optimal performance • Maintain an accurate inventory of all equipment, software, and software licenses to ensure resource availability and accountability • Manage PC setup and deployment for new employees, using standard hardware, images, and software • Assign users and computers to appropriate groups in Active Directory • Perform timely workstation hardware and software upgrades as required, ensuring minimal disruption to user operations • Create/modify user accounts within Active Directory, ensuring accurate and up-to-date account information. Requirements • Minimum of 1+ years of experience in a Help Desk Analyst role or similar position. • Strong knowledge and experience with Android Development. • Proficiency in Cisco Technologies for effective communication and networking. • Experience with Citrix Technologies, including virtualization, networking, and cloud services. • Proficiency in using Mac Computers and familiarity with their operating systems. • Comprehensive understanding and experience with Microsoft products and services. • Ability to manage and troubleshoot issues related to Active Directory. • Experience with Apple Devices, including troubleshooting and maintenance. • Solid understanding of Computer Hardware, including assembling, repairing, and upgrading. • Experience in Configuration Management, including setting up and maintaining computer systems. • Proven experience in Deployments, including planning, scheduling, and managing the rollout of software and hardware. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .