Description We are offering an exciting opportunity for a Help Desk Analyst based in Golden Valley, MN. This role focuses on providing comprehensive technology support to our team, serving as the primary point of contact for all technology-related matters. Responsibilities: • Efficiently manage incoming calls and emails, ensuring timely and detail-oriented responses to all inquiries. • Utilize your skills in Cisco Technologies, Citrix Technologies, and Microsoft platforms to troubleshoot and resolve hardware and software issues. • Maintain a detailed record of customer issues and their resolutions in our ticketing system. • Coordinate with senior support resources for complex issues requiring further expertise. • Manage user accounts, including the provisioning and deprovisioning of access. • Provide technical support for Apple Devices and Mac Computers, as well as Windows Remote Desktop environments. • Oversee the installation and setup of technology equipment, including desktops, laptops, printers, and other peripherals. • Ensure the proper functioning of all computer hardware within the company. • Deliver remote desktop support to employees across the organization. Requirements • Proficiency in Cisco Technologies is a must. • Familiarity with Citrix Technologies is required. • Experience with Mac Computers is necessary. • Proficient in Microsoft software and systems. • Knowledge of Active Directory is essential. • Ability to troubleshoot Apple Devices. • Understanding of Computer Hardware is crucial. • Ability to Provide Technical Support to users. • Experience with Remote Desktop Support is required. • Knowledge of Windows Remote Desktop is necessary. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .