Description Alright, buckle up, tech enthusiasts! We're on the hunt for a Help Desk Analyst to supercharge our team in sunny Jacksonville, Florida! If you're passionate about solving tech puzzles and making end-users smile, this is YOUR moment! Imagine being the hero who swoops in to save the day, providing top-tier end-user support that leaves everyone saying "WOW!" You'll be the maestro, orchestrating service requests and incidents, ensuring they land in the right hands within our IT support teams. We're talking about being a vital part of a dynamic Service Desk Team, where your contributions directly fuel our collective success! But wait, there's more! You'll be diving into the exciting world of wielding your tech prowess to keep our tools, applications, and systems running smoothly. Think Apple and PC endpoint deployment and support – you'll be the wizard behind the scenes, ensuring everything is seamless and efficient. Here's a taste of the adventure that awaits: + Become a Support Superhero! Deliver dazzling, high-quality end-user support, crushing incidents and requests with style! + Be the Routing Rockstar! Direct service requests and incidents like a pro, ensuring they reach the right IT support teams with lightning speed! + Champion Integrity! Uphold IT and company policies, safeguarding our stellar reputation! + Collaborate and Conquer! Team up with IT and business units to deliver amazing services and solutions! + Embrace New Horizons! Seize opportunities to add value and contribute to our epic growth journey! + Stay Ahead of the Curve! Dive into the latest tech trends, experiment with cutting-edge technologies, and join vibrant tech communities! + Fuel Innovation! Spark creativity, implement game-changing technologies, and foster a culture of teamwork, self-organization, and diversity! + Communicate with Clarity! Keep everyone in the loop with clear and concise updates, ensuring transparency every step of the way! + Optimize and Excel! Continuously improve processes and systems, delivering top-notch solutions to our awesome users and partners! + Master the Tech Realm! Administer and maintain our vital IT End User Services tools, applications, and systems, including Apple & PC endpoint deployment and support! If you're ready to unleash your tech talents and make a real impact, join us on this exhilarating adventure! Let's build the future of IT together! Requirements Commands Active Directory like a digital maestro! You'll be a pro at navigating and managing this crucial system. Orchestrates software and hardware deployments with precision! You've got the experience to ensure smooth and efficient rollouts. Knows Microsoft Windows 10 inside and out! Your deep knowledge will be invaluable in troubleshooting and support. Has a proven track record as a Help Desk Analyst or similar role! We need someone who's hit the ground running and ready to excel. Delivers customer service that shines! Your interpersonal skills will create positive experiences for every user. Masters ticketing systems with ease! You'll efficiently manage user requests and keep everything organized. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .