Description We are offering a long-term contract employment opportunity for a Help Desk Analyst in Alpharetta, Georgia, United States. As a Help Desk Analyst, you will be instrumental in maintaining our desktop and store computing environment, ensuring optimal performance and resolving any arising technical issues. Responsibilities: • Respond promptly and effectively to requests received through the IT helpdesk. • Provide technical assistance for incoming queries and issues relating to computer systems, software, hardware, and Point of Sale systems via various communication channels. • Guide customers through the problem-solving process to ensure their issues are resolved. • Diagnose and rectify technical problems with Local and Wide Area Networks, as well as other systems. • Apply diagnostic techniques to resolve customer-reported issues. • Oversee the installation, changes, and repair of computer hardware and software. • Maintain documentation and track issues with incident management systems. • Identify significant and recurring issues and report them to the tier-2 support team. • Troubleshoot and correct faulty hardware and software remotely in a prompt manner. • Assist in maintaining and upgrading all hardware and equipment, including but not limited to PC, registers, printers, and scanners. Requirements • Proficiency in Android Development, demonstrating the ability to create, test, and maintain Android applications • Extensive knowledge of Cisco Technologies, including network design, implementation, and troubleshooting • Familiarity with Citrix Technologies, including virtualization, networking, and cloud services • Ability to troubleshoot and maintain Mac Computers, with a strong understanding of macOS and its applications • Expertise in Microsoft products and services, including Office Suite and SharePoint • Experience with Active Directory, including user and group management, GPO configuration, and troubleshooting • Proficiency in handling and troubleshooting Apple Devices, including iPhones, iPads, and MacBooks • Strong understanding of Computer Hardware, including the ability to diagnose and repair common hardware issues • Experience in Configuration Management, including the ability to create, maintain, and enforce standards for deployment of IT infrastructure • Knowledge of IT Deployments, including planning, scheduling, and managing deployment of IT infrastructure and applications Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .