Description We are in the search for a Help Desk Analyst I to join our team in the Printing/Publishing industry located in Danvers, Massachusetts. This role involves providing technical support, managing computer systems and hardware, and working with various technologies. This opportunity offers a long-term contract employment. Responsibilities: • Provide first-level contact and convey resolutions to customer issues • Properly escalate unresolved queries to the next level of support • Track, route, and redirect problems to correct resources • Update customer data and produce activity reports • Walk customers through problem-solving processes • Follow up with customers, provide feedback, and see problems through to resolution • Utilize excellent customer service skills and exceed customers’ expectations • Ensure proper recording, documentation, and closure • Recommend procedure modifications or improvements • Preserve and grow knowledge of help desk procedures, products, and services. Requirements • Minimum of 2 years of experience as a Help Desk Analyst or in a similar role within the Printing/Publishing industry • Proficient in Android Development • Experience with Cisco Technologies • Familiarity with Citrix Technologies • Knowledge of Mac Computers and Apple Devices • Proficiency in Microsoft tools and software • Experience with Active Directory management • Strong understanding of Computer Hardware • Experience with Configuration Management • Proven track record of successful Deployments • Excellent problem-solving skills • Strong written and verbal communication skills • Ability to work in a team environment • Bachelor's degree in Information Technology or related field preferred Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .