Description We are in need of a Help Desk Analyst I to join our team in GRAND RAPIDS, Michigan. This role operates in a Help Desk/Call Center environment within the legal industry, offering a contract to hire employment opportunity. As a Help Desk Analyst I, you will be involved in various tasks ranging from troubleshooting and resolving hardware and software issues, to resetting passwords and processing customer inquiries. Responsibilities: • Provide professional communication in a law office environment, answering basic help desk calls • Triage issues and escalate them if necessary • Perform basic network troubleshooting and maintain an active directory • Conduct hardware installation and troubleshooting, alongside software configuration, deployment, and installation • Utilize a ticketing system to manage customer inquiries and issues • Maintain a comprehensive understanding of Microsoft Windows, Windows Desktop, and other Windows Environments • Assist in networking tasks and ensure smooth functioning of all systems • Handle software and hardware inquiries from customers, ensuring accurate and efficient processing. Requirements • Possess skills in Basic Network Troubleshooting and Basic Troubleshooting • Proficiency in Hardware Installation and Hardware Troubleshooting • Familiarity with Software Configuration, Software Deployment, and Software Installation • Knowledge of Active Directory and Ticketing System • Experience with Microsoft Windows, Windows Desktop, and Windows Environment • Ability to work cooperatively in a team environment • Excellent problem-solving skills • Strong written and verbal communication skills • Ability to prioritize tasks and manage time effectively • Familiarity with IT industry best practices • High school diploma or equivalent; higher degree in a relevant discipline will be appreciated • Relevant certifications in hardware and software management and security will be advantageous • Proven experience as a help desk analyst or similar role • Customer service orientation Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .