Description The Help Desk Technician provides first-line technical support to end-users of computer systems and peripherals in a Windows environment. This role requires strong problem-solving and communication skills to diagnose and resolve technical issues efficiently and effectively. Essential Duties and Responsibilities: Provide technical support: Respond to incoming support requests via phone, email, and chat. Diagnose and troubleshoot common hardware and software issues. Install, configure, and troubleshoot Windows operating systems and applications. Resolve basic network connectivity problems. Assist users with password resets and account lockout issues. Provide remote support to users as needed. Hardware and software support: Troubleshoot and resolve issues with printers, scanners, and other peripherals. Install and configure software applications. Perform basic hardware upgrades and replacements. Incident management: Document all support incidents in the ticketing system. Track and monitor the resolution of support tickets. Escalate complex issues to senior technicians or engineers as needed. User training and education: Provide basic end-user training on computer hardware and software. Create and maintain knowledge base articles and other documentation. Maintain a clean and organized work environment. Qualifications: Education: High school diploma or equivalent. Associate's degree in Information Technology or a related field preferred. Experience: 1-2 years of experience in a help desk or technical support role. Technical Skills: Strong knowledge of Windows operating systems. Experience with common desktop applications (e.g., Microsoft Office Suite). Basic understanding of networking concepts. Experience with remote support tools. Experience with ticketing systems. Requirements Active Directory, Computer Hardware, Windows OS Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .