Description Help Desk 1 (Evening Shift) Hours: 3pm - Midnight (Sunday - Thursday) $70K - $75K + benefits MUST BE WITHIN ONE HOUR COMMUTE OF DOWNTOWN LOS ANGELES *90% remote. Must be onsite for 1 month of training and then fully remote with occasional onsite throughout the year. We are offering an exciting opportunity for a Help Desk Analyst I in the legal industry based in Los Angeles, California. As a Help Desk Analyst I, you will handle a variety of tasks related to troubleshooting, software application, and delivering excellent customer service. Responsibilities: • Address and solve approximately 25-35 incidents daily in a detail oriented Help Desk environment • Proficiently operate with Microsoft Office Suite 2013/2016/2019/365 • Troubleshoot software applications and provide training on commonly used legal applications as necessary • Provide expert support for Windows performance and connectivity issues • Deliver excellent customer service to all clients and users • Handle printer problems and service desk tickets • Operate audio video systems effectively Requirements • 2+ years of professional experience in a Help Desk role managing issues remotely through a ticketing system • Minimum of a Bachelor's degree in a related field preferred • Willingness to work evening shift • Skilled in managing Service Desk Tickets • Proficient in using Microsoft Office 365 • Capable of resolving Audio Video related issues • Experienced in troubleshooting Printer Problems • Strong problem-solving and communication skills • Ability to work under pressure and meet deadlines • Knowledge of legal terminology and procedures nice to have • Familiarity with law firm's computer systems and software nice to have • Ability to maintain confidentiality of sensitive information • Proven track record of providing excellent customer service. FOR IMMEDIATE CONSIDERATION PLEASE CONNECT WITH CATHERINE HAMILTON AT ROBERT HALF Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .