Description We are offering an exciting opportunity for a Help Desk Analyst I in SCHAUMBURG, Illinois. The successful candidate will play a vital role in our operations, connecting our team with the technology they need for seamless interaction. This role includes the administration of support for a variety of software and hardware applications and requires exceptional customer service and problem-solving skills. Responsibilities: • Provide continuous support for multiple software and hardware applications, including laptops, desktops, iPads, and more • Utilize your excellent oral and written communication skills to effectively assist customers and team members • Display outstanding time management and problem-solving skills as you multitask in this fast-paced role • Independently plan, organize, and work, as well as collaborate as part of a team • Diagnose and resolve technical issues, demonstrating your proficiency in handling confidential data securely • Exhibit a basic understanding of wireless networking • Use your skills in supporting Windows 10 OS, Office Suite, Google Workspace for Education, and Apple devices • Leverage your knowledge of Cisco Technologies, Mac Computers, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments, and Windows 10 • Deliver excellent Call Center Customer Service Requirements • The candidate should have at least 1 year of relevant experience in a similar role. • Proficiency in Cisco Technologies is required. • Familiarity with Mac Computers is a must. • Strong knowledge of suite of products is expected. • Experience with Active Directory is necessary. • Ability to handle and troubleshoot Apple Devices is required. • Fundamental understanding of Computer Hardware is essential. • Knowledge of Configuration Management is needed. • Experience with Deployments is beneficial. • Proficiency in Windows 10 is required. • Prior experience in a Call Center Customer Service role is desirable. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .