Description We are offering a permanent employment opportunity for a Help Desk Analyst I in AUDUBON, Pennsylvania. This role is within the Wholesale Distribution - Dur Goods industry and involves providing support to end users, managing system changes, and maintaining a high level of customer service. Responsibilities: • Assisting end users through the ticketing process and ensuring a smooth resolution process • Handling both activations and deactivations as per requirements • Implementing system changes and updates when necessary • Maintaining a high standard of customer service at all times • Utilizing Office 365 and other tools for daily tasks and operations • Gaining familiarity and working with FreshDesk ticketing system • Proficiency in working with Mac systems and devices • Utilizing Active Directory in daily tasks • Supporting the on-site staff and addressing their technical issues • Maintaining a high level of proficiency in working with SmartSheet. Requirements • Possession of a bachelor's degree in Computer Science, Information Technology, or related field. • Proven experience in a similar role within the Wholesale Distribution - Dur Goods industry is highly desirable. • Comprehensive knowledge and hands-on experience with Mac Computers. • Strong proficiency in various technologies and software. • In-depth understanding and experience with Active Directory. • Demonstrated expertise in Office 365. • Excellent problem-solving skills and the ability to work under pressure. • Strong communication skills, both written and verbal, for effective team collaboration and customer support. • Ability to troubleshoot, diagnose, and resolve technical hardware and software issues. • Willingness to stay updated with the latest technological advancements and industry trends. • An understanding of ITIL principles is advantageous. • Ability to work flexible hours, as the role may require providing support outside of standard business hours. • Strong organizational skills, with the ability to prioritize tasks and work independently. • A customer-oriented mindset, always striving to provide high-quality support to internal users. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .