Description We are offering a short term contract employment opportunity for a Help Desk Analyst I in Chattanooga, Tennessee. In this role, you will be the primary contact for technical support, ensuring smooth operations of hardware, software, and network-related issues within an educational setting. Responsibilities: • Provide frontline support by answering, logging, and resolving incoming help desk inquiries through various communication channels. • Handle basic troubleshooting and support for a variety of devices, including desktops, laptops, tablets, projectors, printers, and other peripherals. • Manage student, faculty, and staff accounts, including tasks such as password resets, account unlocks, and login troubleshooting. • Address tickets related to classroom technology, which includes smartboards, audio/visual systems, and other instructional tools. • Carry out basic maintenance tasks, such as software updates, virus scans, and device configurations. • Maintain accurate records of technical issues and their resolutions within the ticketing system to identify trends and improve service delivery. • Offer basic guidance and instructions to users on common technology tools, usage policies, and best practices. • Ensure compliance with IT policies and procedures, particularly those related to data security and privacy. Requirements • Proficiency in Android Development is essential • Familiarity with Cisco Technologies is required • Experience with Citrix Technologies is a must • Ability to troubleshoot issues on Mac Computers • Strong knowledge of Microsoft products and services • Experience in managing Active Directory • Competency in handling and troubleshooting Apple Devices • Understanding of Computer Hardware is necessary • Ability to perform Configuration Management tasks • Experience in Deployments is needed Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .