Description We are offering a temporary to permanent employment opportunity for a Help Desk Analyst I in the Manufacturing industry. The role is based in Livingston, California, 95334-0457, United States. The Help Desk Analyst I will be the initial point of contact for users encountering issues or queries regarding IT systems. This role involves providing solutions to basic technical problems, escalating complex issues to higher-level support, and ensuring optimal user satisfaction. Responsibilities: • Provide initial response to user inquiries related to IT systems • Troubleshoot and resolve basic technical problems encountered by users • Escalate complex issues to Tier 2 or Tier 3 support when necessary • Accurately document all user issues and actions taken • Efficiently manage support tickets to ensure timely resolution • Communicate effectively with users to provide updates and gather additional information • Utilize various skills including 'Support Tickets', 'Desktop Hardware', 'Basic Office Skills', 'Microsoft Office', 'Computer Hardware', 'Application Support' in the execution of your duties. Requirements • Proficiency in managing and resolving support tickets • Demonstrated knowledge of desktop hardware and its troubleshooting • Possess basic office skills including administrative tasks • Proficiency in Microsoft Office Suite including Word, Excel, and PowerPoint • Strong understanding of computer hardware, able to perform basic repairs and upgrades • Experience in application support, able to assist in the maintenance and troubleshooting of business software applications Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .