Description We are offering a long-term contract employment opportunity for a Help Desk Analyst II in the Customer Services industry, based in Philadelphia, Pennsylvania. The ideal candidate will be responsible for resolving issues in a timely manner, managing various aspects of our customer service operations, and maintaining an organized and efficient helpdesk system. Responsibilities: • Efficiently troubleshoot Tier 1 hardware and software issues using various platforms. • Manage and maintain Office 365 email access for customers. • Regularly update and reimage Windows Operating Systems. • Manage and ensure smooth operations of LAN/WAN. • Handle and resolve customer inquiries via our internal ticket system, phone, and email. • Regularly monitor VPN and File permissions and access. • Ensure timely resolution of helpdesk inquiries. • Oversee the remote reimaging of laptops. • Maintain a customer-focused approach to all tasks, prioritizing customer satisfaction. • Stay abreast with the latest developments in cloud computing and desktop hardware. Requirements • Strong proficiency in Desktop Hardware • Solid understanding of Cloud Computing • Excellent Customer Service skills • Experience with MS Windows 10 • Familiarity with Active Directory • Proficiency in Microsoft Office 365 • Strong problem-solving and analytical skills • Ability to communicate effectively with a diverse range of customers • Experience in a similar role within the Customer Services industry • Ability to work independently and as part of a team • Strong organizational skills and attention to detail • Ability to manage multiple tasks and prioritize effectively. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .