Description We are offering a temporary employment opportunity in the non-profit industry, specifically in Sacramento, California, United States. We are in search of a meticulous Help Desk Analyst II to be an integral part of our team. In this role, you will be primarily tasked with addressing customer inquiries, maintaining comprehensive customer records, and processing customer applications with precision. Additionally, you will be monitoring customer accounts and taking necessary actions when required. Responsibilities: • Efficiently and accurately process customer credit applications • Maintain up-to-date and precise customer credit records • Provide immediate technical assistance to users through various communication channels such as phone and email • Address and resolve routine technical issues related to Apple devices including macOS and iOS devices • Keep detailed records of all support interactions and solutions provided • Undertake inventory management and purchasing tasks as necessary • Provide assistance with scripting tasks as needed. Requirements • Proficient in using Apple Macintosh systems, reflecting a deep understanding of its functionalities and features • Familiarity with Apple iOS, demonstrating ability to troubleshoot and resolve issues effectively • Experience with Apple Devices, including iPads, iPhones, and Apple TV, showing a broad knowledge of Apple's product line • Strong knowledge of Mac OS, exhibiting competence in managing, configuring, and troubleshooting the operating system • Proficiency in using Jamf Pro, indicating a strong grasp of this enterprise management software for the Apple platform Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .