Description We are offering a long term contract employment opportunity for a Help Desk Analyst II in the detail oriented services industry. The role is based in Houston, Texas, and the successful candidate will be working in a corporate law firm environment, providing tier 2 support and local support alongside an IT support specialist and manager. Responsibilities: • Provide tier 2 support to staff and clients • Collaborate with the IT support specialist and manager to resolve IT issues • Utilize knowledge of Android Development, Cisco Technologies, and Citrix Technologies to aid in problem-solving • Handle inquiries related to Mac Computers and Microsoft products • Use Active Directory to manage user accounts and permissions • Support users with Apple Devices and Computer Hardware issues • Implement Configuration Management strategies to ensure system stability • Oversee hardware and software Deployments to ensure smooth operation • Maintain a detail oriented demeanor in a corporate law firm setting. Requirements • Demonstrated experience in Android Development, with the ability to troubleshoot and resolve issues effectively. • Familiarity with Cisco Technologies and their application in a detail-oriented services environment. • Proficiency in Citrix Technologies, with the capacity to manage and optimize these systems. • Capability to work with Mac Computers, including troubleshooting and maintenance. • Strong knowledge of Microsoft products and platforms, including Office Suite and Windows OS. • Experience with Active Directory, including user setup, permissions, and troubleshooting. • Ability to manage and troubleshoot Apple Devices in a detail-oriented setting. • Solid understanding of Computer Hardware, with the ability to diagnose and resolve hardware issues. • Experience in Configuration Management, including establishing and maintaining system configurations. • Proven ability to manage Deployments, including planning, executing, and evaluating deployment projects. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .