Description Job Title: Desktop Support Specialist Location: West Los Angeles, CA Salary: Up to $80,000 per year About the Firm: Join a prestigious California-based transactional real estate law firm with 250 end users across three locations. This firm is known for its commitment to excellence and innovation in legal services, offering a collaborative and professional work environment. Job Overview: We are seeking a highly skilled and customer-focused Desktop Support Specialist to join our IT team. The ideal candidate will have a strong technical background, excellent communication skills, and a VIP-level "white glove" service mindset. This role involves supporting end-users, managing document management systems, and collaborating with the Tech Trainer to ensure users are proficient in legal software and tools. Key Responsibilities: + Provide Tier 1 and Tier 2 support to end-users, resolving technical issues efficiently. + Manage and troubleshoot Office365, Active Directory, Windows, Zoom, and Teams environments. + Support and maintain iManage and other relevant legal or trial software applications. + Work closely with the Tech Trainer to deliver training and ensure users are proficient with legal software tools. + Recommend and present potential upgrades or new applications to stakeholders. + Assist with SCCM management (a plus) and other IT tools as needed. + Deliver white-glove service to VIPs and stakeholders, ensuring an exceptional user experience. For immediate consideration, direct message Reid Gormly on LinkedIn and Apply Now! Requirements Qualifications: + 3+ years of experience in a Help Desk or Desktop Support role, preferably in a law firm or similar professional industry. + Strong understanding of iManage or other document management systems. + Proficiency in Office365, Active Directory, Windows, and video conferencing tools (Zoom or Teams). + Exceptional communication skills and a service-oriented mindset. + Bachelor's degree preferred but not required. + Experience with SCCM or similar systems is a plus. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .