Description We are in search of a Help Desk Analyst II to join our team. This role is based in Philadelphia, Pennsylvania, where you will be working alongside a team of IT professionals, taking charge of approximately 15-20 tickets per day. This position presents an opportunity to work in a Microsoft and Windows 10 environment, with a focus on M365 and Azure AD. For consideration, contact Abigail Fox. Responsibilities: • Provide support for 170 users, working collaboratively with our IT team • Be the point of contact for technical issues, handling tickets efficiently • Manage user accounts in an M365 environment, including activating, deactivating, and modifying licenses • Work with Azure AD, including multifactor authentication and security measures • Support Azure Security Groups and VPN Groups • Handle desktop support tasks such as hardware support, imaging, and new user device creation • Install operating systems on devices and manage software applications • Provide AV support, troubleshooting meeting rooms and working with Crestron and Teams • Manage printer and scanner support, primarily working with Canon and Sharp devices • Coordinate group policies, including adding and removing users • Keep track of inventory and handle asset tagging. Requirements • Skilled in Microsoft software and tools • Familiarity with Active Directory • Experience in handling Apple Devices • Understanding of Computer Hardware • Proficient in Configuration Management • Experience in handling Deployments Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available including medical, vision, dental, life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company’s 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. The amount of Choice Time Off (CTO) received varies based on years of service and is pro-rated based on the hours worked per week. A new FTEP employee earns up to 13 days of CTO and up to 10 paid holidays per calendar year. Learn more at roberthalfbenefits.com/Resources. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .