Description We are offering a contract for a Help Desk Analyst II position located in Daytona Beach, Florida, United States. As a Help Desk Analyst II, your focus will be on providing top-notch technical support to users of various devices such as desktop computers, laptops, tablets, and smartphones. Your role will involve a range of tasks, from troubleshooting hardware and software issues to acting as an escalation point for complex inquiries. Responsibilities • Troubleshoot and resolve issues related to end-user computer systems, applications, and network connections • Conduct high-level technical research on hardware, software, network connectivity, and applications for end-users • Evaluate and recommend specialized third-party application solutions based on user needs and research • Mentor and provide support to other Support Desk Technicians • Serve as an advisor to user agencies, offering insights on current and future end-user needs • Manage multiple computer projects, ensuring efficient resource allocation and successful implementation • Maintain contact with vendors to report and resolve technical issues • Utilize software tools or develop scripts to automate tasks and gather information • Oversee internal assets, ensuring accurate inventory records are maintained • Monitor and update existing systems, review and upgrade systems based on capacity needs and growth requirements • Test all implementations, updates, and upgrades of end-user hardware and software systems to ensure functionality meets design requirements • Develop user documentation and provide ongoing operational support to end-user computer systems • Analyze recurring desktop hardware and software user calls and develop solutions to reduce or eliminate these problems • Automate frequently performed tasks where possible • Develop and implement training procedures and documentation for end-users. Requirements • Proficiency in Documentation, with the ability to maintain and update records accurately. • Familiarity with Microsoft Windows 10, with the capacity to provide technical support to users. • Experience in Network Troubleshooting, with the ability to identify and resolve connectivity issues. • Knowledge of Network Printers, with the capacity to install, configure, and troubleshoot various models. • Understanding of Desktop Hardware, with the ability to assemble, disassemble, and troubleshoot as needed. • Proficiency in Computer Hardware, with the skills to diagnose and fix hardware-related issues. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .