Description We are seeking a Help Desk Analyst II to join our team located in Rochester Hills, Michigan. As a Help Desk Analyst II, you'll play a crucial role in providing end-user support, managing hardware and software issues, as well as handling network troubleshooting tasks. This role offers a contract to permanent employment opportunity. Responsibilities: • Provide top-tier help desk and end-user support, ensuring efficient resolution of all queries. • Conduct basic troubleshooting for Windows operating systems to maintain smooth operation. • Manage password reset tasks for both Windows and IBM series systems. • Monitor the distribution center to ensure all systems are functioning optimally. • Handle deployments and configuration management tasks efficiently. • Facilitate the migration of our email server to cloud technologies, ensuring minimal disruption to services. • Address hardware and software connectivity issues promptly and effectively. • Utilize knowledge of Cisco Technologies and Active Directory in daily tasks. • Carry out basic network troubleshooting to maintain network stability and performance. Requirements • Minimum of 2 years of experience in a similar role or related field • Proficient knowledge of Cisco Technologies • Familiarity with Active Directory • Experience in Configuration Management is necessary • Proven track record of successful Deployments • Prior exposure to IBM systems is preferred • Ability to manage both Hardware and Software • Proficient in Microsoft Windows • Experience in Basic Network Troubleshooting • Capable of performing Password Reset operations • Knowledge of Cloud Technologies is a plus Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .