Description We are offering an exciting opportunity for a Help Desk Analyst III in New York. As a Help Desk Analyst III, you will be a key player in our technical support department, dealing with a range of responsibilities from resolving customer inquiries to managing customer accounts. This role resides within the industry of technology and will be based in our office. Responsibilities: • Resolve customer inquiries and provide robust technical support. • Handle and manage customer accounts efficiently. • Process customer applications with precision and detail. • Maintain customer records with accuracy, ensuring all data is up-to-date. • Utilize extensive knowledge in macOS and Windows Desktop for troubleshooting. • Implement and support network components including switches, firewalls, and ensure a good knowledge of TCP/IP, DHCP, and DNS. • Leverage experience with Microsoft related technologies such as Windows Server, Active Directory, Exchange, and Office 365. • Use Android Development skills to support mobile users. • Manage and troubleshoot issues related to Cisco and Citrix Technologies. • Perform configuration management and ensure smooth deployments. • Use skills in EO/IR systems, Apple Devices, Computer Hardware, and Database management to provide comprehensive technical support. Requirements • Proficient in Android Development • Familiarity with Cisco Technologies • Experience with Citrix Technologies • Knowledge in Database Management • Proficiency in EO/IR systems • Experience in Active Directory • Ability to work with Apple Devices • Understanding of Computer Hardware • Experience in Configuration Management • Proven track record in Deployments Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .