Description We are offering a contract to permanent employment opportunity for a Help Desk Analyst III in Bloomingdale, Illinois! In this role, you will play a vital part in a dynamic IT team, working with various technical environments and handling a multitude of tasks. Responsibilities: + Identify and implement solutions to a variety of IT issues. + Act as a point of escalation for issues arising from Level 1 and Level 2 teams. + Manage migrations within Office 365 and handle any issues that occur. + Utilize Active Directory to set up and troubleshoot VPNs. + Employ PowerShell for various tasks and operations. + Participate in Quarterly Business Reviews and discovery meetings, providing advice to clients. + Leverage skills in Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments, Office 365, Migration, Cisco VPN, and Remote access VPNs. Requirements + Cisco Technologies proficiency. + Mac Computers experience. + Strong knowledge of popular products and services. + Familiarity with Active Directory. + Ability to troubleshoot Apple Devices. + Comprehensive understanding of Computer Hardware. + Configuration Management skills. + Deployments experience. + Office 365 proficiency. + Comfortable with Migration tasks. + Knowledgeable in Cisco VPN. + Remote access VPNs experience. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .