+ Experience using **Jira’s Service Management** applications. This assignment is five days on-site. + Minimum 2 years of experience working in single point of contact help desk. + Experience using GroupLink’s Everything Helpdesk application. + Strong customer service skills; telephone etiquette. + Good team-oriented interpersonal skill. + Good organizational skills. + Good analytical and problem-solving skills. + Good oral and written communications skills (technical and non-technical). + Strong understanding of the ACD **system** and trouble ticket process. **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.