**Job Description** **US CITIZENSHIP REQUIRED** \#LI-LO1 The Enterprise Assurance Strategic Capabilities Unit delivers critical assurance disciplines that protect and enable people, data and missions. We provide a comprehensive approach to managing risk across the enterprise for current and future information environments where the business and missions execute. We apply the use of innovative tools and robust processes to ensure mission and business success. **What You ll Do:** + Resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. + Diagnose, identify, isolate, and analyze problems utilizing historical database records. + May route calls to product line specialists, application, or system support specialists. + Maintain and update records and tracking databases. + Alerts management to recurring problems and patterns of problems. + Maintain a regular and predictable work schedule. + Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Capabilities Units and the Company. Interact appropriately with others in order to maintain a positive and productive work environment. + Perform other duties as necessary. **On-Site Work Environment:** This position requires regular in-person engagement by working **on-site three or more days** each normally scheduled week in the primary work location. Travel and local commute between company campuses and other possible non-company locations may be required. **Working Conditions:** + Work is performed in an office environment, laboratory, cleanroom, or production floor. **Required Education, Experience, & Skills** + High School diploma or equivalent plus 1 year or more related experience. + Each higher-level related degree, i.e., Bachelor s or Master s, may substitute for two years of related experience. Degree must be from a university, college, or school which is accredited by an agency recognized by the US Secretary of Education, US Department of Education. + Basic troubleshooting experience with various computer applications. + Customer service experience/mindset. **Pay Information** Full-Time Salary Range: $46680 - $74687 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. **Help Desk II** **109585BR** EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression