Description We are seeking a proactive and skilled Help Desk II detail oriented. The ideal candidate will provide advanced technical support to end-users, troubleshoot and resolve hardware and software issues, and ensure smooth operation of IT systems. You will be instrumental in enhancing the user experience through timely and effective solutions. Key Responsibilities: Provide tier-2 support to resolve hardware, software, and network issues. Troubleshoot and repair desktops, laptops, printers, and mobile devices. Assist in the configuration and deployment of new hardware and software. Document incidents, problems, and resolutions in the ticketing system. Collaborate with other IT teams for issue resolution and escalations. Maintain and update knowledge base articles for recurring issues. Requirements 2+ years of experience in a technical support role. Strong knowledge of Windows and Mac operating systems. Familiarity with network troubleshooting and Active Directory. Excellent problem-solving, communication, and customer service skills. Ability to prioritize and manage multiple tasks effectively. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .