**Job Description** Provide first-tier, technical support & problem solving management to end users on issues of computer operations, including installations, setup, error messages and application use. Candidate must have the ability to identify research and resolve technical problems in a Windows 10 & 11 environment. Candidate would need to have superior customer service skills, ability to document and track requests for assistance and escalate unresolved issues to higher level support in accordance with established policies and procedures. **Required Education, Experience, & Skills** Hands-on experience with MS Office M365 Applications, Microsoft Edge and Outlook - Experience with Windows 10 and 11, Citrix, VPN and Remote access - Experience with Dell & HP laptops and desktop computers, along with a variety of peripheral support - Ability to manage Active Directory user, group and computer accounts - Experience in installation and support of PC hardware and peripherals, such as HP printers - Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuration - Knowledge of security applications including antivirus software - Knowledge of iPhone, Microsoft Authenticator and Microsoft InTune a plus - High level reading comprehension, speed and able to take action from instructions **Preferred Education, Experience, & Skills** 3 Years with HS or 2 Years with AA or 0 Years with BS; A Windows, Microsoft M365 Office suite, Active Directory, Service Now ticketing software, remote troubleshooting **Pay Information** Full-Time Salary Range: $42436 - $67898 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. **Help Desk II** **110552BR** EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression