Description We are seeking a dedicated and knowledgeable Help Desk Level 2 Support Technician to a great team. The ideal candidate will be passionate about delivering outstanding technical support and have a strong understanding of customer service best practices. This position is critical in providing second-level support for our library clients, troubleshooting complex technical issues, and maintaining a high level of client satisfaction. If you have a strong technical background, proactive, empathetic, and able to build positive client relationships I want to hear from you. Responsibilities: • Installation of multilayered solutions with precision and accuracy. • Collaboration and communication with international teams to ensure the successful execution of tasks. • Troubleshooting technical issues, ensuring swift and efficient problem resolution. • Coordinating repairs of end-user products, demonstrating exceptional product knowledge and customer service skills. • Directly interfacing with end users to ensure their technology-related concerns and queries are professionally addressed. • Managing communications across various platforms including calls, emails, and web portal support in CRM, and thoroughly documenting interactions. • Assisting field technicians, providing troubleshooting support for all products. • Contribute as a united team member, working diligently towards reducing ticket counts to manageable levels. Requirements • Minimum 2 years of experience in a technical support role. • Excellent problem-solving and critical thinking skills. • High level customer service skills. • Ability to work in a fast-paced environment. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .