Who is Tenable?

Tenable® is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role:

We're looking for an experienced Help Desk IT Support Engineer to join our Tenable EMEA team in Tel Aviv. You’ll be providing onsite support at our office as well as remote assistance for the wider EMEA region. 

Your main tasks will involve resolving technical issues, performing installations, upgrades, repairs, and backups, ensuring smooth tech operations daily.

Your Opportunity:

Provide Technical Support: Answer queries from staff in person, over the phone, or through our ticketing system on all company-supported applicationsTroubleshoot IT Issues:Diagnose and resolve problems with computers, telephony, and network systemsOnboarding and User Management: Conduct IT onboarding for new hires, create/manage user accounts, and ensure configurations meet departmental needsEquipment Provisioning: Set up and configure equipment for new staff across EMEA, including provisioning and verifying with Hiring ManagersResolve Compliance Tickets: Address vulnerability and non-compliance issues directly with end usersDocumentation & Escalation: Document solutions for future reference. and route complex issues to relevant IT teams when necessaryCommunication & Follow-Up: Keep users informed throughout the issue resolution process with clear communicationAfter-Hours Support: Participate in an on-call rotation to provide after-hours support as neededAsset Management: Manage the local inventory of IT hardware

What You'll Need: 

Two or more years of technical support experience  Excellent verbal and written English skillsExperience supporting Microsoft Windows operating systems and applicationsExperience supporting Apple Macintosh operating systems and applicationsExperience with PC and Apple hardwareExperience with Active Directory and/or OktaExperience using JAMF, Solarwinds, and similar platformsExperience supporting mobile devicesGeneral knowledge of local area networks and troubleshootingGeneral knowledge of AWS Workspaces or similar environmentsExperience with Linux is a plus

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We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.  If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact for further assistance.

Tenable Data Consent Statement

Tenable is committed to protecting the privacy and security of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation (“GDPR”). Please click to review.

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