Are you an IT professional with a passion for mentoring and providing top-notch technical support? Join our team as a Help Desk Lead and take charge of daily operations supporting over 600 users across multiple offices. This role is ideal for someone who thrives in a dynamic environment, enjoys coaching and mentoring, and is driven to enhance operational efficiencies. Key Responsibilities As the Help Desk Lead, you will: + Lead Help Desk Operations: Oversee daily help desk activities across all offices, supporting a diverse range of users. + Manage Internal Ticket Queues: Assign and prioritize support tasks, ensuring timely and effective resolution. + Team Leadership: Coach, train, and conduct performance reviews for help desk team members. Assist with interviewing, hiring, and onboarding as needed. + Documentation: Develop and maintain clear, comprehensive support and departmental documentation. + Provide 3rd Tier Support: Assist with escalated technical issues and collaborate with third-party vendors. + Operational Improvements: Identify and implement strategies to improve service quality and performance. + Project Support: Collaborate with the IT Department on various projects and provide back-up support for other IT roles as necessary. + IT Asset Management: Manage purchasing and inventory of IT hardware and advise on internet solutions for job sites. + Security Assistance: Support the SOC (Security Operations Center) team with security tasks and remediation. + Communications: Deliver IT updates and status presentations to large groups as required. Requirements + Experience: Minimum 3 years in a similar role, including supervisory experience. + Technical Skills: Proficient with Microsoft technologies (Windows OS, Office 365, Entra ID, Intune, Active Directory). + Communication & Interpersonal Skills: Strong written and oral communication, with the ability to lead, mentor, and resolve issues effectively while ensuring customer satisfaction. + Task Management: Proven ability to prioritize tasks in high-pressure situations. + Physical Requirements: Able to lift IT equipment weighing up to 50 lbs. + Travel: Willingness to travel to other offices and construction sites as needed (up to 25%). + Industry Knowledge: Familiarity with construction tech tools (Autodesk, Procore, Bluebeam) is a plus but not required. What We Offer: + Full benefits + Employee Stock Ownership Plan (ESOP) + 401(k) profit sharing plan + Matching gifts program + Paid Time Off (PTO) + Clearly defined Company Core Values, Mission, and Vision Choate Construction Company is 100% employee-owned and provides excellent employment opportunities, where individuals work in a dynamic and challenging environment. The firm is built on the skills and the efforts of each employee and strives toward continuous development of a growing and prospering business. Choate Construction is an Equal Opportunity Employer and is committed to providing a safe work environment and to fostering the well-being and health of its employees. Choate is a Drug Free Workplace and pre-employment drug screening is required for all new hires. This role offers the opportunity to make a direct impact on our IT support operations while fostering a positive team culture. If you’re passionate about technology, team development, and driving operational improvements, we’d love to hear from you! Apply today and take the next step in your IT career! #LI-TB1