Description We are seeking a Help Desk Manager to join our team in the Healthcare, Hospitals, and Social Assistance industry in BALTIMORE, Maryland. This role offers a long term contract employment opportunity. As a Help Desk Manager, you will primarily be responsible for managing customer support tickets, assisting with operations, and generating reports. Responsibilities: • Oversee the administration of customer support tickets using Zendesk or similar platforms. • Assist with operations, ensuring smooth and efficient processes. • Generate detailed reports regarding help desk activities and present them to relevant stakeholders. • Utilize Cisco, Citrix, Cloud, and Dell technologies in day-to-day operations and problem-solving. • Engage with ITSM and Active Directory for managing IT services and network users respectively. • Handle the maintenance and troubleshooting of computer hardware, ensuring optimal performance. • Implement Configuration Management strategies for efficient system management. • Oversee the deployment of new systems, software, or hardware as per the organizational needs. • Provide Deskside Support to staff members, resolving their IT-related issues promptly. Requirements • Candidate must possess a deep understanding of Cisco Technologies • Proficiency in Citrix Technologies is required • Must have experience with Cloud Technologies • Demonstrated knowledge of Dell Technologies is essential • Must be skilled in IT Service Management (ITSM) practices • Experience with Active Directory management is necessary • Must have solid understanding of Computer Hardware • Proficiency in Configuration Management is required • Experience in managing Deployments is necessary • Must have a background in providing Deskside Support in a healthcare, hospital, or social assistance setting • Excellent communication and team management skills are essential • Must have the ability to troubleshoot and resolve technical issues promptly • Bachelor's degree in Information Technology, Computer Science, or a related field is required • Relevant certifications in IT service management and cloud technologies will be advantageous • Must have a proven track record of leading a help desk team in a fast-paced environment • Strong problem-solving skills and the ability to make decisions under pressure are necessary • Must be able to handle confidential information responsibly • Strong customer service orientation is essential • Must be willing to work flexible hours, including evenings and weekends if necessary • Proven ability to manage multiple tasks and priorities simultaneously is required. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .