Job Title: Help Desk Manager Locations: Multiple Locations (Rock Island IL ; Fort Huachuca, AZ ; Fort Detrick, MD ; Fort Stewart, GA ; Carlisle Barracks, PA ; Fort Dix, NJ; Ft Rucker, AL; Ft. Eisenhower, GA (Ft. Gordon)) Clearance: Secret Certifications: CompTIA Security+CE Education: Bachelor's degree in Information Systems, Systems Engineering, Computer Science, Telecommunications, or related field desired Roles and Responsibilities: + Minimum six (6) years of experience. + Plan, direct, and coordinate of the internal information technology help desk. + Oversee critical production events, targeting and managing trend analysis and metrics reporting. + Perform administrative management of technical support and queue management. + Perform extensive customer communication. + Hire, review, and terminate non-management employees.