Kforce has a client in Washington, DC that is seeking a Help Desk Manager. Responsibilities: * Assist in the scheduling and/or arranging VOIP or VTC appointments * Physically assist VIPs with setting up VTC, DVTC, or VOIP before meetings * Train customers on how to use Unified Communications equipment * Function as the customer's single point-of-contact for problem identification and resolution for voice and video issues that have been escalated by the TFIN Service Desk team * Perform infrastructure system preventative maintenance of the Department's Unified Communications and Collaboration platforms * Assist the Unified Communications Engineer with associated projects * Research, analyze, and recommend systems improvements and enhancements * Create SOPs or training guides as necessary * Assist TFIN Service Desk with daily duties to include answering dedicated phone lines, troubleshoot issues, and hardware/software implementation * Implement other TFIN Service Desk projects as required