Description We are offering an exciting opportunity for a Help Desk Manager in the Higher Education sector, based in Columbia, South Carolina. As a Help Desk Manager, you will be responsible for overseeing the strategy, management, and execution of end-user device services across the organization. This role involves ensuring the seamless deployment, maintenance, security, and lifecycle management of all end-user devices, including desktops, laptops, tablets, mobile devices, and other peripherals. Responsibilities: • Develop an overall strategy for end-user device management, ensuring alignment with organizational goals and IT strategy. • Lead a team of device management professionals, providing coaching, development, and performance management. • Collaborate with other IT leaders to ensure seamless integration of end-user devices with enterprise infrastructure. • Oversee the deployment, configuration, and management of all end-user devices, including Windows, macOS, and mobile devices. • Optimize the device lifecycle process, including procurement, deployment, support, and retirement. • Implement appropriate security measures to ensure compliance with security policies and industry regulations. • Manage endpoint protection strategies to safeguard against cyber threats and vulnerabilities. • Collaborate with security teams to enforce secure usage policies for all end-user devices. • Lead efforts to improve the end-user experience by proactively identifying and resolving device-related issues. • Analyze and optimize device performance, minimizing downtime and disruptions. • Establish KPIs and SLAs to measure the effectiveness and efficiency of device management services. Requirements • Candidate must possess a Bachelor's degree in Information Technology, Computer Science, or related field. • Proven experience as a Help Desk Manager or similar role in a higher education setting. • Strong knowledge and working experience with Cisco Technologies, Citrix Technologies, Cloud Technologies, and Dell Technologies. • Proficiency in ITSM, Active Directory, Computer Hardware, and Configuration Management. • Expertise in Deployments, Deskside Support, Imaging Devices, and IT Strategy is required. • Familiarity with Desktop deployment and Microsoft Windows. • Exceptional leadership and team management abilities. • Excellent problem-solving skills and ability to handle high-pressure situations. • Outstanding written and verbal communication skills. • Ability to develop and implement effective operational strategies and policies. • Knowledge of higher education industry standards and regulations. • Proven track record of managing and improving service delivery. • Ability to prioritize tasks and manage time effectively. • Strong customer service orientation with a focus on collaboration and problem-solving. • Commitment to continuous professional development and learning. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .