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Help Desk Manager compensation: $120K

A professional services organization specializing in IT consulting is currently seeking a Help Desk Manager to join their team.

POSITION RESPONSIBILITIES

Manage and supervise the help desk supportImplement office policies and proceduresEnsure compliance with policies and proceduresRespond to and resolve high-priority calls for supportSet specific customer service KPIs

REQUIREMENTS

Experience supervising tasks related to managing a service deskAbility to troubleshoot a wide variety of technical problemsStrong organizational skillsStrong leadership and communication skills

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