Description We are in the process of expanding our team in The Woodlands, Texas, with the addition of a Help Desk Manager. This role is within the Energy/Natural Resources industry and is ideally suited for a candidate with a strong background in Cisco Technologies, Citrix Technologies, Cloud Technologies, Dell Technologies, and ITSM. This role offers an exciting opportunity to utilize and further develop your skills in a dynamic and technologically advanced environment. Responsibilities: • Manage and oversee the help desk operations, ensuring efficient and effective support to end-users • Utilize Cisco, Citrix, Cloud, and Dell Technologies to resolve complex IT issues • Implement and manage ITSM practices within the organization to streamline IT service delivery • Ensure the accurate configuration and deployment of computer hardware and software • Provide deskside support to staff, addressing any hardware or software issues they may encounter • Manage and maintain the Active Directory, ensuring accurate and up-to-date information • Develop and implement strategies for the continuous improvement of help desk services • Liaise with other IT departments and stakeholders to ensure seamless service delivery • Train and mentor help desk staff, fostering a team-oriented and customer-focused work environment • Monitor and report on help desk performance, identifying areas for improvement and implementing appropriate solutions. Requirements • Demonstrated expertise in Cisco Technologies for efficient network management. • Proficiency in Citrix Technologies to facilitate remote access and virtualization. • Knowledge of Cloud Technologies for data storage and backup solutions. • Experience with Dell Technologies for hardware and software support. • Familiarity with IT Service Management (ITSM) for structured service delivery. • Ability to manage and troubleshoot Active Directory for user and group policies. • Strong understanding of Computer Hardware for effective issue resolution. • Proficiency in Configuration Management to maintain system consistency. • Experience in managing Deployments for successful roll-out of new applications. • Expertise in Deskside Support to provide end-user assistance. Call today for Immediate Consideration! Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .