Description We are in search of a Help Desk Manager to join our team in the non-profit sector based in Los Angeles, California. The position involves managing customer service operations, supervising ticketing systems, and ensuring smooth IT operations. This role offers a contract to permanent employment opportunity. Responsibilities: • Supervise ticketing system operations, catering to around 600 users and managing 5 help desks. • Regularly prioritize and follow up on tickets to ensure timely resolution. • Manage and provide hands-on assistance with senior help desk technical issues. • Escalate complex issues to other teams as necessary. • Ensure adherence to ITIL practices (desirable but not mandatory). • Maintain proficiency in Microsoft 365, particularly Outlook, to provide effective support. • Manage and ensure compliance with Service Level Agreements (SLA). • Utilize skills in Cisco, Citrix, Cloud, and Dell technologies for efficient problem-solving. • Apply knowledge in ITSM, Active Directory, Computer Hardware, Configuration Management, Deployments, and Deskside Support to daily tasks. • Oversee system, network, and security operations to ensure business continuity. Requirements • Demonstrable proficiency in Cisco Technologies • Extensive experience with Citrix Technologies • Proficient understanding of Cloud Technologies • Hands-on experience with Dell Technologies • Familiarity with IT Service Management (ITSM) • Proven knowledge of Active Directory • Experience in managing Computer Hardware • Excellent skills in Configuration Management • Ability to handle Deployments effectively • Prior experience in Deskside Support is necessary Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .